Cancellation, Billing & Refund Policy

Scope

This policy applies to all services purchased from [LEGAL ENTITY NAME], trading as Nine99, unless different terms are expressly stated in a written agreement signed by us.

Effective date: [DATE].

The website package is a one-time purchase

The 999 website package is a single charge. It is not a subscription, it does not automatically renew, and cancelling is not necessary because there is nothing recurring to cancel.

Ongoing services such as SEO, advertising management, social media, content, and hosting after the included 3 months are separate recurring services. The recurring terms below apply to those services only.

Recurring payments are made in advance

Recurring monthly service fees are billed and payable in advance for the upcoming service period. We do not operate on an arrears, or pay-after-services-are-rendered, billing model.

By purchasing recurring services, Client authorises us and our payment processor to charge the payment method on file for recurring amounts when due, subject to applicable law.

Thirty days written notice to cancel recurring services

Recurring services require a minimum of thirty (30) calendar days written notice to cancel. Cancellation requests must be submitted through [CANCELLATION EMAIL OR CUSTOMER PORTAL].

The cancellation date is the date we receive a valid written cancellation request.

Verbal requests, social media messages, chargebacks, removing a payment method, or simply not responding do not constitute proper written cancellation.

Charges during the notice period

Client remains responsible for all payments that become due during the required thirty-day notice period.

If a cancellation request is submitted fewer than thirty days before the next scheduled billing date, the next monthly payment may still become due, because the notice period extends into that billing cycle.

We will continue providing or making the applicable services available through the paid service period, unless the agreement is terminated earlier for cause.

No prorated refunds

We do not provide prorated refunds or credits for:

• unused portions of a billing cycle
• early cancellation
• choosing not to use available services
• failure to provide information or materials we have requested
• unused hosting, maintenance, marketing, development or support time
• changes to Client business circumstances
• duplicate services purchased elsewhere
• dissatisfaction based on results we did not expressly guarantee in writing

Website and project fees

Website development, design, setup, onboarding, strategy, creative, consulting, implementation, integration and other project fees are non-refundable once work has begun.

Work is considered to have begun when we perform any project-related activity, including planning, research, design, development, configuration, onboarding, account creation, strategy, content development, integration, technical setup, or allocation of personnel or production capacity.

Third-party charges incurred on Client behalf, including domains, software, advertising platforms, plugins, licences, APIs, stock media, hosting providers or other vendors, are non-refundable unless the third party provides us with a refund.

Client delays do not create refund rights

Project delays caused by Client do not create a right to a refund. This includes failure to provide logos, photographs, video, website copy, product information, pricing, login credentials, domain or DNS access, advertising account access, CRM access, legal disclosures, approvals, feedback, requested revisions, questionnaires, or any other information reasonably necessary to complete the project.

Project timelines are adjusted in accordance with our Client Delay and Content Submission Policy.

Chargebacks and billing disputes

Please contact us at [BILLING EMAIL] before initiating a chargeback, so we have an opportunity to investigate and resolve the matter.

A payment dispute or chargeback does not automatically end contractual obligations. We reserve the right to suspend services associated with legitimately unpaid or disputed amounts, subject to applicable law and payment-network rules.

Exceptions required by law

Nothing in this policy removes any refund, cancellation, cooling-off, consumer-protection or other right that cannot legally be waived.