Your Reviews Are Your Sales Team.
Before anyone calls you, they read about you. That reading takes about ninety seconds and decides everything.
What Reputation Management means
Reputation management is the practice of generating, monitoring and responding to public reviews and business information so a brand is represented accurately and favourably.
How the work actually runs.
Baseline audit
What your reviews currently say, where they live, and how you compare with the competitors a buyer sees next to you.
Ask systematically
A repeatable request at the right moment in the customer journey, because most satisfied customers will leave a review if simply asked.
Respond well
Templates and workflows for both praise and criticism. A calm, specific reply to a complaint persuades future readers more than any five-star average.
Keep facts consistent
Hours, phone numbers and addresses reconciled across directories so you never look unreliable by accident.
How Nine99 approaches it.
Ask properly, and consistently
Most happy customers will leave a review if asked at the right moment. A repeatable process beats occasional pleading.
Answer the bad ones well
A calm, specific reply to criticism persuades future readers more than a wall of five-star ratings ever will.
Consistency everywhere
Wrong hours or an old phone number on a directory quietly costs you customers and confuses search engines.
Never faked
We do not write, buy or incentivise fake reviews. It violates platform rules, it is illegal in many places, and it eventually destroys trust.
What people get wrong.
Plain corrections to the things we hear most often.
Myth: One bad review will ruin us.
Fact: A flawless profile reads as fake. A handful of critical reviews answered well often increases trust rather than reducing it.
Myth: You can just delete negative reviews.
Fact: Only genuine policy violations can be removed. Legitimate criticism has to be answered, and answering it well is the actual strategy.
Myth: Buying a few reviews is harmless.
Fact: It breaches platform rules, is unlawful in many jurisdictions, and collapses the trust it was meant to build. We do not do it.
What we actually look at.
Not promised outcomes — the real signals we measure and report on.
- Review volume and recency versus local competitors
- Average rating trend over time
- Response rate and response time
- Sentiment themes worth acting on operationally
- Directory accuracy and duplicate listings
What’s included.
Scope is agreed up front, in writing. You always know what you are buying before you buy it.
- Review generation workflows
- Review monitoring and alerts
- Response templates and workflows
- Google reputation management
- Business directory consistency
- Reputation reporting
Straight answers.
Can you remove a bad review?
Only if it genuinely violates the platform’s policies, and we can request that. Legitimate negative reviews cannot simply be deleted — the effective strategy is responding well and earning more good ones.
Can you write reviews for us?
No. Fabricated reviews are prohibited by every major platform and unlawful in many jurisdictions. We build systems that earn real ones.
How many reviews do I need?
Enough to look established relative to your local competitors, kept recent. A steady trickle reads as more trustworthy than a sudden burst.
Works well with.
- Local SEOWhen someone searches with intent and a location attached, they are close to buying. Local SEO decides whether they find you or your competitor.Explore
- SEOSearch traffic is the only channel that keeps working after you stop paying for it. It is also the slowest to fake.Explore
- Social Media ManagementMost buyers check your social before they contact you. An abandoned profile answers a question you did not want asked.Explore
Start with a website that works.
$999 one-time. Live in as little as 3 days, with 3 months of hosting included. Add Reputation Management when you are ready.